Shipping
Our delivery promise
We ship to the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States (until Dec 31, 2023).
Within Germany we ship environmentally friendly with DHL GoGreen.
Your health and beauty products are ready for shipment within 24 hours. The delivery is done by DHL and the delivery time takes up to 3 days within Germany and up to 10 days within Europe.
From an order value of €59.00, you will receive free shipping within Germany. Otherwise, the shipping costs within Germany are €6.00 - €8.00 depending on the size and weight of your order.
From an order value of €99.00, you will receive free shipping within the EU and UK. Otherwise, the shipping costs within the EU are €16.50 - €19.00 depending on the size and weight of your order.
From an order value of €149.00, you will receive free shipping to Iceland, Norway and Switzerland. Otherwise, the shipping costs to these countries are €22.00 - €24.00 depending on the size and weight of your order.
The minimum order amount is €10.
Track your shipment
As soon as your package leaves us, you will receive a shipping confirmation by email. This contains a tracking number, with which you can track the shipping status of your delivery online. Use the link provided in your email.
Please note that the tracking number only becomes active when it is registered with the shipping company. If the number does not work immediately, please try again later.
In-store Pickup
You can also pick up your order in our store in Berlin. To do so, please select In-store Pickup” as a method of payment in the second ordering step. After completing your order you can generally pick up the items on the next business day. We will confirm via email that your order is ready for pick-up.
Orders that are placed after 8 a.m. on a Friday can be picked up on the following Monday (except holidays). For faster processing please indicate your order number, which is shown in the order confirmation e-mail.
Brewing Beauty Company Store
Mulackstr. 6
10119 Berlin
Phone
+49 (30) 3259 3651
Email
[email protected]
Opening hours
Monday to Friday noon — 7 p.m.
Saturday 11 a.m. — 7 p.m.
Returns
At Brewing Beauty Company, we value your business.
We are fully committed to 100% customer satisfaction, and our key goal is to help you find skin, health, and lifestyle products that address your specific needs. We hope you are completely satisfied with your products, but if you are not satisfied, we are not satisfied and ready to make it right for you.
If you are unhappy with your purchase, kindly let us know. We will happily refund you for any purchase from our manufacturing retail or online store.
- Every product sold by Brewing Beauty Company is backed by a 60-day money-back guarantee in their unopened and original condition unless otherwise stated, as you have the statutory right of withdrawal.
- In addition, we will accept any product for a return (no exchanges), as long as it is at least 75% full and received within 30 days of initial purchase.
All refunds will be processed to the original method of payment.
How do I return an item?
Regrettably, we are unable to accept online returns for products purchased in our Berlin manufactory store.
However, we accept returns for online purchases to our manufactory store if you happen to be in the neighbourhood. Please make sure to have your invoice with you.
Without prejudice to your statutory rights, we will provide you with free return labels for your return within Germany. Please click on the link below to access the free return label. The link should direct you to DHL, our reliable shipping partner.
Free online return label
Carefully enter your order number in the field Customer's reference, fill out your address information, and then click on the Submit button. Once submitted, you will immediately receive an email with an access link to your return label. Click on the link and print out the return label. Lastly, stick the return label you have printed out on the package and deliver it to a DHL branch or packing station.
Please note that your return is only free of charge if you use our return label above. Otherwise, the return will be at your own expense, and unfortunately, we cannot reimburse postage costs.
Return address
Brewing Beauty Co.
Mulackstr. 6
10119 Berlin
Germany
What happens after we receive returned products?
Upon receipt of the returned product, we will carefully examine it and notify you via email that we have received the returned item. We reserve the right to refuse or limit a return or charge a return processing fee if we discover that our policies have been misused upon receipt of the returned product. We pride ourselves in our fair examination metrics and withhold the right to the sole discretion of the findings as it will not be open for appeals. Once the decision to approve or reject your refund has been made, we will notify you immediately.
Late or missing funds
In case you haven't received your refund after you are approved, recheck your bank account. Afterward, contact the credit card company because sometimes it takes time for the refund to be posted officially.
If you have done all this but still haven't received your refund yet, please contact us at [email protected]
